Locate customers’ purchases to assist them in processing an exchange or obtain a refund.

Equip your employees with information gathered from a gift receipt to facilitate a conversation with the customer.

Scan a receipt barcode or QR code to efficiently recall the transaction and process a refund.

Save time by returning items from multiple receipts or orders in the same transaction.

Real-time monitoring and alerting to stop fraudulent returns.

Require a manager’s override for returns without a receipt.

Processes restocking fees depending on the type, box contents and condition of the items allowing deduction from the refund value.

Enforce Return Policy through data setup and user permissions.

Purchases can be processed for a return remotely started by the customer or in-store.

Your customer service associates will have accurate knowledge of the contents of the returned box to process a full refund.

Accurately predict trends and issues by capturing the reason for the return through selecting return reason codes and notes on all return transactions.

Set up different policies for handling of returned and/or defective items based upon your vendors’ requirements.

Refund original net price, including discounts, and associated taxes.

Refund values for bundled promotions and/or free gift cards can be displayed on the original purchase receipt and, therefore, maintained during a return.

Employees are empowered with bundled promotional information to explain the refund value to customers.

Refund can be applied back to the original form of payment or other tender types, such as a store gift card or credit.